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Thursday, February 16, 2017

DSTV undergoes an Upgrade

The South African satellite company DSTV has informed all her Nigerian subscribers in particular and members of the public in general that effective Saturday (February 18) to Wednesday (February 22) 2017, she would be undergoing a major Operating System upgrading exercise that will cause some form of delays and interruptions. 

During this period the company adds, subscribers will not be able to make over-the-counter cash payments at any MultiChoice branch or dealer office. Customers are advised to pay their or renew their subscription before Friday 17 February to prevent any inconvenience during the switchover.

During this time, the following services will be impacted: 
(1) Service Centres and touch points 
Even though DSTV dealers and branches will be operational, they will only be able to perform limited services. Limited Self Service functions will be available during the switchover, however, DSTV Call Centres and Branches will be available to assist customers where possible. DSTV we will only be able to process payments once their systems are back online from 22 February onwards.

(2) Payments 
DSTV system will not be able to process payments during 18 - 22 February and they encourage customers to pay by 17 February to enjoy uninterrupted service.

(3) Managing your account 
DSTV will be unable to provide you with a balance or statement or account information. They will be unable to make changes to your package – this includes disconnections, downgrades and upgrades. It is recommended that any such request should be submitted before 18th of February 2017.

(4) BoxOffice 
Subsribers will still be able to rent movies but will need to top up their BoxOffice account by 17 February 2017 or use your funds in their BoxOffice account, if it is pre-funded. One will not be able to load more funds onto BoxOffice account during this time, as well as register as a new BoxOffice user during this time.

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